Can i cancel my order?
Can I exchange my item?
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Your refund will be processed in line with our refund policy.
Estimated shipping time?
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia, Russia, Europe and USA by ePacket or EMS and in USA by USPS.
We offer standard shipping for all orders made in Wee Luxury Online Store. Orders are shipped on business days only (Monday-Friday, excluding National holidays). For in-stock items, depending on the shipping method you select, your order should be processed and ship within 2 - 5 working days after order verification and credit approval. Despite the number of shipments you receive, you will never be charged more than the amount stated on your order confirmation.
Shipping time varies by location. These are our estimates:
Max delivery time – 35 business days.
*This doesn’t include our 1-3 day processing time.
*All shipping times exclude clearance/customs delays
How are shipping cost calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly at email@example.com
How can i track my order?
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at firstname.lastname@example.org
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us at email@example.com and we will do our best to help you out.
International Tax and Duties?
When ordering from Wee Luxury you agree to pay any Import Duty / Tax / VAT which may be imposed by your country's government. If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the products and any Import Duty / Tax / VAT or penalty imposed by your government..
The item is out of stock, what do i do?
Out of stock items after purchase will be displayed on your dispatched delivery note that you will receive within your parcel. We will email you to let you know if any of your item(s) are out of stock.
We’ll try and get the refund to you before your parcel arrives, but if not please allow us 2-3 of days to process your refund. If you haven’t heard of from us by then please contact us at firstname.lastname@example.org
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
The item you ordered did not arrive within the time promised by the seller.The item you received was not as described.The item you received that was assured to be genuine was fake.
You can pay by credit card when shopping at https://weeluxury.com.
We accept MasterCard, Visa, Maestro, American Express, Shop Pay, Apple Pay, Google Pay and PayPal. You can also pay in 3 monthly installments with Put it on Lay-buy.
Note that additional exchange fee may apply if your currency is other than British Pounds.
For more information
Address : 22/16 Wardlaw Place,Edinburgh,Scotland-EH11 1UF,United Kingdom
Email : email@example.com
Phone : +44 7493 238962