FAQS

Can i cancel my order?

Once your order has been shipped, we cannot cancel your order, but you can return this free of charge one received to obtain your refund.

 

Can I exchange my item?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Your refund will be processed in line with our refund policy.

Estimated shipping time?

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia, Russia, Europe and USA by ePacket or EMS and in USA by USPS.

We offer standard shipping for all orders made in Wee Luxury Online Store. Orders are shipped on business days only (Monday-Friday, excluding National holidays). For in-stock items, depending on the shipping method you select, your order should be processed and ship within 2 - 5 working days after order verification and credit approval. Despite the number of shipments you receive, you will never be charged more than the amount stated on your order confirmation.

 

Shipping time varies by location. These are our estimates:

 

Number

Location

*Estimated Shipping Time
1 🇬🇧 United Kingdom 4-8 Business days
2

🇺🇸 United States

3-7 Business days
3 🇦🇺 Australia 7-18 Business days
4 🇳🇿 New Zealand 15-22 Business days
5 🇨🇦 Canada 7-22 Business days
6

🇫🇷 France

7-14 Business days
7 🇩🇪 Germany 7-18 Business days
8 🇪🇸 Spain 6-17 Business days
9 🇵🇹 Portugal 7-18 Business days
10 🇮🇹 Italy 7-14 Business days
11 🇲🇨 Monaco 12-20 Business days
12 🇮🇪 Ireland  7-18 Business days
13 🇦🇹 Austria  7-18 Business days
14 🇧🇪 Belgium 7-18 Business days
15 🇩🇰 Denmark 7-18 Business days
16 🇳🇴 Norway 8-17 Business days
17 🇫🇮 Finland 10-16 Business days
18 🇱🇺 Luxembourg  8-17 Business days
19 🇲🇹 Malta 15-30 Business days
20 🇵🇱 Poland 7-18 Business days
21 🇨🇿 Czech Republic 7-18 Business days
22 🇸🇮 Slovenia 15-30 Business days
23 🇸🇰 Slovakia 7-18 Business days
24 🇸🇪 Sweden 7-18 Business days
25

🇭🇷 Croatia

 15-30 Business days
26 🇨🇭 Switzerland 7-14 Business days
27 🇬🇷 Greece 7-18 Business days
28 🇳🇱 Netherland 7-18 Business days
29 🇱🇹 Lithuania 7-18 Business days
30 🇷🇴 Romania  7-18 Business days
31 🇱🇻 Latvia 7-18 Business days
32 🇬🇪 Georgia 20-30 Business days
33 🇦🇲 Armenia 15-30 Business days
34 🇧🇾 Belarus

20-30 Business days
35 🇧🇬 Bulgaria 7-18 Business days
36 🇲🇩 Moldova 20-30 Business days
37

🇺🇦 Ukraine

 10-20 Business days
38 🇭🇺 Hungary 7-18 Business days
39 🇪🇪 Estonia 15-30 Business days
40 🇷🇸 Serbia 20-30 Business days
41 🇮🇸 Iceland 20-30 Business days
42 🇨🇾 Cyprus 15-30 Business days
43 🇦🇪 United Arab Emirates 15-30 Business days
44

🇶🇦 Qatar

 20-30 Business days
45 🇰🇼 Kuwait 7-22 Business days
46 🇾🇪 Yemen 15-30 Business days
47 🇸🇦 Saudi Arabia 15-22 Business days
48 🇴🇲 Oman 20-30 Business days
49 🇧🇭 Bahrain 20-30 Business days
50 🇯🇴 Jordan 20-30 Business days
51

🇵🇰 Pakistan

 7-25 Business days
52 🇮🇱 Israel 15-30 Business days
53 🇱🇧 Lebanon 7-25 Business days
54 🇦🇫 Afghanistan 20-30 Business days
55 🇦🇱 Albania 20-30 Business days
56 🇿🇦 South Africa 14-22 Business days
57 🇰🇪 Kenya 20-30 Business days
58

🇺🇬 Uganda

 20-30 Business days
59 🇳🇬 Nigeria 20-30 Business days
60 🇲🇬 Madagascar 20-30 Business days
61 🇲🇺 Mauritius 20-30 Business days
62 🇲🇦 Morocco 20-30 Business days
63 🇲🇿 Mozambique 20-30 Business days
64 🇳🇦 Namibia 20-30 Business days
65 🇳🇪 Niger 20-30 Business days
66 🇷🇼 Rwanda 20-30 Business days
67 🇸🇳 Senegal 20-30 Business days
68 🇱🇾 Libya 20-30 Business days
69 🇿🇲 Zambia 20-30 Business days
70 🇹🇿 Tanzania 20-30 Business days
71 🇲🇲 Myanmar 20-30 Business days
72 🇩🇿 Algeria 20-30 Business days
73 🇦🇴 Angola 20-30 Business days
74 🇪🇹 Ethiopia 20-30 Business days
75 🇬🇭 Ghana 20-30 Business days
76 🇬🇹 Guatemala 20-30 Business days
77 🇬🇳 Guinea Republic 20-30 Business days
78 🇬🇼 Guinea-Bissau 20-30 Business days
79 🇱🇦 Laos 20-30 Business days
80 🇹🇷 Turkey 8-15 Business days
81 🇰🇿 Kazakhstan 20-30 Business days
82 🇺🇿 Uzbekistan 20-30 Business days
83 🇦🇿 Azerbaijan

20-30 Business days
84

🇰🇬 Kyrgyzstan

20-30 Business days
85 🇷🇺 Russia 20-30 Business days
86 🇵🇾 Paraguay  20-30 Business days
87 🇺🇾 Uruguay 20-30 Business days
88 🇵🇫 French Polynesia 20-30 Business days
89 🇧🇩 Bangladesh 20-30 Business days
90 🇮🇳 India 10-22 Business days
91 🇱🇰 Sri Lanka 20-30 Business days
92 🇳🇵Nepal 20-30 Business days
93 🇨🇴 Colombia 20-30 Business days
94 🇵🇪 Peru 10-17 Business days
95 🇲🇽 Mexico 12-18 Business days
96 🇨🇱 Chile 10-17 Business days
97 🇦🇷 Argentina 20-30 Business days
98 🇧🇷 Brazil 9-14 Business days
99 🇧🇳 Brunei 20-30 Business days
100 🇸🇻 El Salvador 20-30 Business days
101 🇬🇶 Equatorial 20-30 Business days
102 🇪🇷 Eritrea 20-30 Business days
103 🇵🇷 Puerto Rico 20-30 Business days
104 🇹🇹 Trinidad and Tobago 20-30 Business days
105 🇨🇷 Costa Rica 20-30 Business days
106 🇨🇳 China 7-20 Business days
107 🇲🇴 Macao China 7-20 Business days
108 🇹🇼 Taiwan 7-20 Business days
109 🇭🇰 Hong Kong 7-20 Business days
110 🇰🇷 South Korea 12-18 Business days
111 🇯🇵 Japan 3-8 Business days
112 🇻🇳 Vietnam 20-30 Business days
113 🇰🇭 Cambodia 20-30 Business days
114 🇵🇭 Philippines 20-30 Business days
115 🇲🇾 Malaysia 7-20 Business days
116 🇹🇭 Thailand 15-30 Business days
117 🇸🇬 Singapore 7-20 Business days
118 🇮🇩 Indonesia 7-20 Business days

 


Max delivery time – 35 business days.

*This doesn’t include our 1-3 day processing time.

*All shipping times exclude clearance/customs delays

How are shipping cost calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly at info@weeluxury.com

How can i track my order?

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

 

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at info@weeluxury.com

 

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us at info@weeluxury.com and we will do our best to help you out.

International Tax and Duties?

When ordering from Wee Luxury you agree to pay any Import Duty / Tax / VAT which may be imposed by your country's government. If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the products and any Import Duty / Tax / VAT or penalty imposed by your government..

The item is out of stock, what do i do?

Out of stock items after purchase will be displayed on your dispatched delivery note that you will receive within your parcel. We will email you to let you know if any of your item(s) are out of stock.

We’ll try and get the refund to you before your parcel arrives, but if not please allow us 2-3 of days to process your refund. If you haven’t heard of from us by then please contact us at info@weeluxury.com

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

The item you ordered did not arrive within the time promised by the seller.The item you received was not as described.The item you received that was assured to be genuine was fake.

Payment?

You can pay by credit card when shopping at https://weeluxury.com.

We accept MasterCard, Visa, Maestro, American Express, Shop Pay, Apple Pay, Google Pay and PayPal. You can also pay in 3 monthly installments with Put it on Lay-buy. 

Note that additional exchange fee may apply if your currency is other than British Pounds.

For more information

Address : 22/16 Wardlaw Place,Edinburgh,Scotland-EH11 1UF,United Kingdom

Email : info@weeluxury.com

Phone : +44 7493 238962