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Frequently Asked Questions.
Once your order has been shipped, we cannot cancel your order, but you can return this free of charge one received to obtain your refund.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Your refund will be processed in line with our refund policy.
FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in different locations in Asia, Europe, and the USA by Evri - International Parcelshop or EMS and in the USA by USPS.
SHIPPING TO OVER 117 COUNTRIES
We are proud to offer international shipping services. However, there are some locations we are unable to ship to.
Shipping Method Costs and Shipping Time
United Kingdom:
FREE - 6 - 10 days
Express £4.50 - 3 - 7 days
United State:
FREE - 6 - 12 days
Express $5.00 - 5 - 9 days
Canada:
FREE - 8 - 15 days
Express $5.50 - 6 - 12 days
France:
FREE - 6 - 10 days
Express €4.25 - 3 - 7 days
Spain:
FREE - 6 - 10 days
Express €4.25 - 5 - 8 days
Rest of the World:
FREE - 8 - 15 days
Express £5.00 - 6 - 12 days
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
SHIPPING OPTION
We provide free shipping options for customers in the United Kingdom and worldwide. The shipping options you qualify for are determined by the items you purchase and where you are located. Please be aware that local carriers may handle the final part of your delivery, which means tracking may not be accessible for every phase of the shipping process.
ADDRESS FOR SHIPPING
Please ensure that the shipping and delivery address you provide is accurate and up-to-date. You can use P.O. boxes as your shipping address, but some items can only be delivered to physical addresses. For large products, valuables, perishables, products with age-based restrictions, or items shipped through private carriers, a physical mailing address or signature confirmation may be necessary for successful delivery. Sellers may also state in the product listings that they are unable to ship products to P.O. boxes. Please note that items cannot be delivered to security-restricted areas like military bases.
LOST/MISSING PACKAGES
Wee Luxury is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address are correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.
SHIPPING TIME AND COST
1. Upon successful payment and confirmation of your order, you will be able to view the estimated shipping time and cost on the order confirmation page. Additionally, you will be sent an order confirmation message that will specify the estimated processing time for your order.
2. The warehouse may need up to 3 days to process your order, during which time you will be notified once it has been shipped.
3. Once your order has been shipped, you will receive a notification message containing the estimated delivery time for each package. We will also provide you with a tracking number once it is available. You can easily access this estimated delivery time for each package in your order history.
4. Typically, your order will be delivered within the estimated time frame. However, please note that unforeseen factors such as flight arrangements and weather conditions may affect the actual delivery date. For the most accurate delivery date, please refer to the tracking information provided.
Max delivery time – 18 business days.
*This doesn’t include our 1-3 day processing time.
*All shipping times exclude clearance/customs delays
Problems with Delivery If you have not received your package or the tracking information indicates delivery despite not receiving it, please promptly get in touch with our customer service. Please make sure to reach out within 90 days of placing your order.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at: info@weeluxury.com
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
For more information.
Address: 22/16 Wardlaw Place, Edinburgh, Scotland-EH11 1UF, United KingdomEmail:info@weeluxury.comPhone: +44 7493 238962
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly at info@weeluxury.com
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at info@weeluxury.com
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us at info@weeluxury.com and we will do our best to help you out.
When ordering from Wee Luxury you agree to pay any Import Duty / Tax / VAT which may be imposed by your country's government. If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the products and any Import Duty / Tax / VAT or penalty imposed by your government.
Out of stock items after purchase will be displayed on your dispatched delivery note that you will receive within your parcel. We will email you to let you know if any of your item(s) are out of stock.
We’ll try and get the refund to you before your parcel arrives, but if not please allow us 2-3 of days to process your refund. If you haven’t heard of from us by then please contact us at info@weeluxury.com
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
The item you ordered did not arrive within the time promised by the seller. The item you received was not as described. The item you received that was assured to be genuine was fake.
You can pay by credit card when shopping at https://weeluxury.com.
We accept MasterCard, Visa, Maestro, American Express, Shop Pay, Apple Pay, Google Pay and PayPal. You can also pay in 3 monthly installments with Put it on Lay-buy.
Note that additional exchange fee may apply if your currency is other than British Pounds.
For more information
Address : 22/16 Wardlaw Place, Edinburgh, Scotland-EH11 1UF, United Kingdom
Email : info@weeluxury.com
Phone : +44 7493 238962
Our suppliers hail from various countries, potentially resulting in differences between UK and US sizing standards. When purchasing a ring, kindly refer to the size guide located in the upper right corner of the product page to ensure the accurate sizing before making your purchase.
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Each treasure is carefully made from high-quality 925 Sterling Silver and Stainless Steel, infused with magic to resist tarnishing and exuding a timeless charm.
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Stainless Steel Jewelry:
- **Water Resistance**: Stainless steel jewelry is water-resistant. You can wear it in the shower or while swimming without worrying about rust. The **316L grade** is commonly used for luxury jewelry and is highly resistant to rust.
- **Pool and Ocean**: Avoid wearing stainless steel jewelry in pools (chlorine can damage it) and oceans (harsh sand can scratch it).
- **Maintenance**: Clean it with mild soapy water and a soft cloth. Avoid harsh chemicals and lotions.
Silver Jewelry:
- **Water Exposure**: Sterling silver jewelry can get wet, but prolonged exposure increases the risk of oxidation and darkening.
- **Shower**: Occasional showering with silver jewelry is fine, but dry it afterward.
- **Pool and Hot Tub**: Remove silver jewelry before swimming due to chlorine exposure.
- **Salt Water**: Rinse and dry silver after exposure to salt water.
- **Hot Springs**: Avoid hot springs; sulfur can tarnish silver.
- **Storage**: Store silver in a cool, dry place, away from direct sunlight.
- **Cleaning**: Use mild soap and water or baking soda and water. Avoid toothpaste.
- **Wear It Often**: Your skin's natural oils help keep silver shiny.
- **Remove During Chores**: Chemicals in cleaners, perspiration, and rubber can tarnish silver.
- **Avoid Harsh Chemicals**: Perfumes, lotions, and hair spray can accelerate tarnishing.
Remember, proper care ensures your jewelry stays beautiful! 😊
